Unless you’re a moderator for a local community group discussing garbage collections or dog park etiquette, you are unlikely to fully understand the sheer volume and scale of abuse directed at people online. But when social media moderation and community management is part and parcel of your daily work, the toll on people and their loved ones can be enormous. Journalists, often early in their careers, can be on the receiving end of torrents of abuse. Read the full article at

Have you ever read the comments section on a news story on Facebook, a post on a politician's Facebook page or on your favourite sports team's page? Nod along if you've seen a racist remark. Continue nodding if you've seen a homophobic slur, misogynistic abuse or in-comment fighting. You might have rolled your eyes or even clicked away in disgust. But if it's part of your job to monitor for comments like these, you can't step away, even if they're targeting you personally or

"She should stay in the brothel where she clearly belongs." "Being hated is sometimes very well deserved." "Drop dead, you dirty dog...

As a social media producer for the ABC, being on Instagram and similar platforms is part of the gig. I can't escape it. But when I...